The parcel and its contents are your responsibility until they reach us. Items must be returned to us within 14 days of receipt and, providing goods and their original packaging are in perfect condition, we will arrange the agreed exchange/refund. Please check goods on receipt and call us immediately on 01432 379095 to advise a return together with the reason and to confirm whether you would like to exchange, receive a credit note or refund. While we hope that you are delighted with your order, we understand that due to the limitations of viewing items on the internet they may not be what you had expected and sometimes you will want to return some items ordered through the internet. We will assess the best way to deal with the damaged items and, if required, arrange for a replacement. If in the unlikely event that your order arrives damaged, please email us immediately on with your contact details or call us on 01432 379095. If we foresee any problems in the timely delivery of your goods we will contact you by the fastest assumed means you make available to us at registration. Microsoft’s Limited Warranty is in addition to your consumer law rights.The Pedlars Tray will endeavour to confirm and dispatch your order within 48 hours of receipt.See aka.ms/SurfaceBatteryPerformance for details. Battery life varies significantly based on usage, network and feature configuration, signal strength, settings and other factors.The USB-Charging Base that came in-box with Surface Slim Pen 1 requires a firmware update through Windows Update to charge Surface Slim Pen 2. Visit aka.ms/SurfaceSlimPenChargerUpdate for more information.Chargers, software, accessories and devices sold separately.Additional compatibility details can be found at aka.ms/SurfaceSlimPenCompatibility
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